July 14, 2017
negative review response template

Anatomy Of A Restaurant’s Response To A Negative Online Review

So you got a negative review recently on an online review site like Yelp, TripAdvisor, or Google, now what? Do you respond? Do you ignore it? […]
May 15, 2017

4 Steps To Combating Online Negative Reviews

Let’s face it: Customers wield a remarkable amount of power over businesses these days — anyone with taste buds and a wifi connection can be a restaurant critic. […]

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